Remote Support Technician

Typical Duties:

• Monitors Support Center e-mail inbox and calls for new support requests; identify, create new tickets and respond to requests in a timely manner.
• Provides first level support for all new support requests.
• Provides guidance, assistance and follow-up on client inquiries.
• Escalates tickets as necessary, coordinates and dispatches Network Engineers for onsite support with clients.
• Provides Exchange e-mail and Smartphone support for customers.

Required Knowledge, Skills, & Abilities:

• Associate’s degree in IT or equivalent work experience.
• Microsoft Certification – MTA or higher. Any other IT related certifications are a plus.
• Minimum of two years’ experience in IT support.
• Must possess excellent problem solving and troubleshooting skills.
• Must possess excellent multitasking and communication skills.
• Excellent written, grammar and documentation skills.
• Knowledge of computer and network (switches, routers, etc.) hardware.
• Strong knowledge of Microsoft Windows and OSX.
• Strong knowledge of Microsoft Office 365.
• Familiar with remote access technologies.
• Must be highly motivated and eager to excel.
• Ability to work with and without supervision.
• Effective telephone communicator.
• Works well in team environment and under high pressure.
• Good working knowledge of DNS and e-mail.
• Familiarity with antivirus/antispyware solutions and best practices for removing malware.

To apply for this position, please complete the form on our careers page.