ThrottleNet was hired by Brown & Crouppen, the most visible law firm in St. Louis, to build their case management software for their call center. This software is known as L.E.A.D.S. (Lead Entry and Data System).

 

Brown & Crouppen wanted to determine their return on investment for every media campaign they launched. By aggregating specific factors gathered during the initial call phase of each case, Brown & Crouppen could determine what changes in their marketing made the most impact in determining the frequency of quality cases. 

 

With this information at their fingertips, they could focus their energy more appropriately. This software developed by ThrottleNet caused a significant positive impact on productivity and associate accountability.